Frequently Asked Questions:

How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–10 business days.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping times and fees will be shown at checkout.

Can I return my order?

We accept returns within 30 days of delivery for unused and unopened items. Due to hygiene reasons, consumable and personal care products cannot be returned once opened. Please refer to our Return Policy for full details.

When will I receive my refund?

Once your return is approved and received, refunds are issued to your original payment method within 5–10 business days.

Are your products safe to use?

Yes. All products are selected to meet quality and safety standards and are designed for everyday use. Please follow the usage instructions included with each product.

How do I use the sleep patches or wellness products?

Each product includes simple usage instructions. If you have questions, feel free to contact our support team.

Can I change or cancel my order after placing it?

If your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible.

Do you offer customer support?

Yes. Our support team is available to help with any questions or concerns. You can reach us at okienquiries@gmail.com